Knowledge Base Readiness for AI Assistants
AI assistants are only as reliable as the knowledge they can access. A polished interface and a capable language model cannot compensate for an obsolete policy, two pages that disagree, or a confidential document retrieved for the wrong employee. That is why preparing a knowledge base for an assistant is not merely an indexing project. It is a content, ownership, permissions, and retrieval-quality program. Before a team connects a help center, policy library, product manual, or internal wiki to an AI assistant, it needs to know which sources are authoritative, who keeps them current, how access rights follow the content, and whether real questions retrieve useful evidence. ...